About Shipping

Last updated 12 Mar. 2023

Due to the high value of the jewellery, in order to ensure that customers receive the goods safely and quickly, we usually use the more expensive and efficient SF International Express, FedEx or DHL Express.

Transport time varies from region to region, please contact customer service for specific transport time.

Region	Countries	Shipping costs
Asia I	Malaysia, Singapore, Thailand, Vietnam, Korea	$10
Asia II	Brunei, Cambodia, India, Indonesia, Myanmar, Philippines	$10
Europe & America I	Canada, United States	$15
Europe & America II	Luxembourg, Germany, Italy, Belgium, France, United Kingdom, Netherlands, Spain, Mexico	$15
Other regions	Taiwan, Hong Kong, Japan	$15

 

 

Will there be delivery delays?

There may be delay for delivery time. Unfortunately, because of the travel restrictions imposed by certain countries, packages and delivery services have either been forced to re-route and delayed or halted completely. In the latter case, we will be sourcing other couriers that still continue to operate in these countries but this will result in a delay of you receiving your items. 

In general, we are not entirely able to provide an accurate time frame for when you can expect your parcel as countries continue to tighten regulations.

We understand how frustrating this is. Our team apologises for this huge inconvenience especially during this trying time. However, we also believe in supporting our business partners through this time and hope you can understand the difficulty of this situation. We assure you our couriers are doing their best to find the best route for your packages to reach you.