Returns

We do not accept returns or exchanges for reasons other than product quality, so please consider this when placing your order.

Please check that the items are intact before signing for your parcel.

 

• What can I do if  I received a defective item?

If you believe you have received a defective item, contact us at haxuanfc@gmail.com with the email titled “Defective Item Received - [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect.

Upon receiving your email, our CS will assess your situation on a case by case basis. As a guideline to assist our decision making, we will consider compensation for items which fall at least 180 days since your parcel was shipped.

For example, if your parcel was shipped on February 1st, you have 180 days (February 1st - August 1st) to qualify for some form of compensation either by replacements or store credits.

Please note that any personal damaged done to the item in question will not qualify for any compensation. This will be assessed on a case-by-case basis.

Items who have exceeded the 180 day grace period, will not be entitled to any form of compensation as we believe any damages occured after, will be the customers responsibility.